Troubleshooting

Hotkeys do nothing

• Confirm the binding in Settings and that another app has not stolen the shortcut.
• On Linux, try a common X11/Xorg session if Wayland global shortcuts are limited for your desktop (see the session tip in Built for Linux).
• Restart Aspera after remapping; re-test with stealth off first so you can confirm UI feedback.

Capture is blank or incomplete

• Grant screen capture / screen recording permission when the OS prompts.
• Select a tighter region around the code or question text.
• Check that the target window is not hardware-protected or DRM-blocked by the OS.

No AI response

• Verify your API key for Gemini, ChatGPT, or Claude and provider quota.
• Confirm network access from the machine; model calls use your provider accounts.
• Try a simple chat prompt to isolate capture vs model connectivity.

Email or Telegram not arriving

• Re-check delivery settings and test with stealth off during setup.
• Spam folder for email; correct bot/chat linkage for Telegram.
• Confirm analysis completed successfully before blaming the delivery channel.

Stealth or share still shows something unexpected

• Enable stealth before sharing; avoid opening Settings during the share.
• Prefer sharing a single window over the entire desktop when the platform allows it.
• Rely on off-device answers so results never need the shared display.

Still stuck?

Email the founder from the site footer contact — questions get real replies. For product context first, re-read How Aspera works and Getting Started.